Terms of Service

1. Introduction

These terms of service ("Terms") govern your use of the Project Will website, software, and services ("Services") provided by Project Will Ltd ("we", "us", "our"), a company registered in England and Wales.

By using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

2. Our Services

Project Will provides software and support services to estate planning professionals, including:

• Willo estate planning software
• Document printing and posting services
• Full-service document drafting
• Website design and development
• Marketing support and consultancy
• Training and community access

Specific terms for individual services may be provided separately and will form part of these Terms.

3. Account Registration

To access certain Services, you may need to create an account. You agree to:

• Provide accurate and complete information
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorised access
• Accept responsibility for all activity under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Acceptable Use

When using our Services, you agree not to:

• Violate any applicable laws or regulations
• Infringe on the rights of others
• Upload malicious software or harmful content
• Attempt to gain unauthorised access to our systems
• Use the Services for any fraudulent or illegal purpose
• Resell or redistribute our Services without permission
• Interfere with the proper functioning of the Services

5. Intellectual Property

All content, software, and materials provided through our Services are owned by Project Will Ltd or our licensors and are protected by intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to use the Services for their intended purpose. You may not:

• Copy, modify, or distribute our software or content
• Reverse engineer or decompile our software
• Remove any proprietary notices or labels
• Use our trademarks without written permission

6. Your Content

You retain ownership of any content you submit through our Services. By submitting content, you grant us a licence to use, store, and process that content as necessary to provide our Services.

You are responsible for ensuring you have the right to submit any content and that it does not violate any laws or third-party rights.

7. Fees and Payment

Fees for our Services are as quoted or agreed in writing. Unless otherwise stated:

• Fees are exclusive of VAT, which will be added where applicable
• Payment is due within 14 days of invoice
• We reserve the right to charge interest on late payments
• Subscription fees are billed in advance

We may change our fees with 30 days' notice. Continued use after a price change constitutes acceptance of the new fees.

8. Cancellation and Refunds

You may cancel your subscription or service by contacting us. Cancellation terms:

• Monthly subscriptions: Cancel anytime with effect from the next billing period
• Annual subscriptions: No refund for unused months unless required by law
• One-time services: Refunds considered on a case-by-case basis

We may cancel or suspend Services if you breach these Terms or fail to pay fees owed.

9. Limitation of Liability

To the maximum extent permitted by law:

• Our Services are provided "as is" without warranties of any kind
• We do not guarantee uninterrupted or error-free service
• Our total liability is limited to the fees paid in the 12 months preceding the claim
• We are not liable for indirect, consequential, or incidental damages
• We are not liable for any loss of data, profits, or business opportunities

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Indemnification

You agree to indemnify and hold harmless Project Will Ltd, its directors, employees, and agents from any claims, damages, or expenses arising from:

• Your breach of these Terms
• Your use of our Services
• Your violation of any third-party rights
• Content you submit through our Services

11. Third-Party Services

Our Services may integrate with or link to third-party services. We are not responsible for the content, privacy practices, or terms of any third-party services. Your use of third-party services is at your own risk.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes by:

• Posting the updated Terms on our website
• Sending you an email notification (for account holders)

Continued use of our Services after changes constitutes acceptance of the updated Terms.

13. Termination

We may terminate or suspend your access to our Services immediately, without notice, for any breach of these Terms or for any other reason at our discretion.

Upon termination:

• Your right to use the Services ceases immediately
• You remain liable for any fees owed
• Provisions that by their nature should survive will continue to apply

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific terms, constitute the entire agreement between you and Project Will Ltd regarding your use of our Services.

17. Contact Us

For questions about these Terms, contact us:

• Email: support@projectwill.co.uk
• Phone: 0333 049 5033
• Address: Sheffield, South Yorkshire, UK